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Yarraan Environmental

Legal

Privacy Policy

Yarraan Environmental

Last updated: 3 August 2026

1. Introduction

Yarraan Environmental (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (https://yarraanenvironmental.com.au), contact us, or engage our arboricultural consulting services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Yarraan Environmental is a specialist arboricultural consulting business providing Level 5 tree risk assessments, Arboricultural Impact Assessment (AIA) reports, QTRA risk assessments, and related services to councils, developers, schools, institutions, and property owners across New South Wales.

Contact details:

3. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities. The information we collect may include:

  • Contact information — your first name, last name, email address, and phone or mobile number.
  • Business information — your business or organisation name (where provided).
  • Project information — the project location and any details you provide in your enquiry, such as a brief description of the work or property.
  • Correspondence — records of communications between you and us, including emails, phone calls, and messages.
  • Technical and usage information — information collected automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and the date and time of your visit (see Section 8 on cookies).

We generally collect this information directly from you, for example when you complete our contact form, request a quote, call us, or email us.

4. How We Use Your Personal Information

We use your personal information to:

  • respond to your enquiries and provide quotes;
  • deliver our arboricultural consulting services, including preparing reports and assessments;
  • communicate with you about your project, including clarifications and ongoing support;
  • manage our business relationship with you;
  • maintain our records and meet our legal and regulatory obligations;
  • improve our website and services; and
  • send you information about our services where you have requested it or where we are otherwise permitted to do so.

We will not use your personal information for a purpose that is unrelated to the reason it was collected without your consent, unless permitted or required by law.

5. Disclosure of Your Personal Information

We will not sell, rent, or trade your personal information. We may disclose your personal information to:

  • Councils, planning authorities, and other regulatory bodies — where necessary to deliver our services, such as when reports are submitted as part of a development application. (Please note that reports lodged with councils may become part of public planning records.)
  • Service providers — third parties who assist us in operating our business, such as IT, hosting, email, and administrative service providers, who are required to handle your information consistently with this policy.
  • Professional advisers — such as insurers, legal advisers, and accountants where reasonably required.
  • Law enforcement or government agencies — where required or authorised by law.

6. Overseas Disclosure

Some of the service providers we use (such as website hosting, email, and analytics providers) may store or process data on servers located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure storage, restricted access, and appropriate technical safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer required, we take reasonable steps to destroy or de-identify it.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to help it function properly and to improve your browsing experience. Cookies are small text files stored on your device.

We may use cookies to remember your preferences, understand how visitors use our site, and improve our content. We may also use analytics tools (such as website analytics services) that collect information about your interactions with our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how our website functions.

9. Third-Party Links and Social Media

Our website may contain links to third-party websites and social media platforms, such as our Instagram page. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices.

10. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details in Section 2. We may need to verify your identity before providing access. In most cases we will respond within a reasonable time, and access is generally provided free of charge (though we may charge for reasonable costs in some circumstances).

11. How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 2. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Yarraan Environmental
Phone: 0439 416 645
Email: info@yarraan.com.au